Trading Support In Forexgen

Trading Support

Dealing Rooms

ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.

You are encouraged to contact the dealing room by phone in these situations:

• If you are not able to access the internet.
• Failing to receive a confirmation on an online order.
• Failing to connect to ForexGen server.

Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.

1. Your account number (visible in your Summary Report under ACID). While the User ID number is unverified.
2. Determine whether the order is a Market Order or a Limit Order and the number of units and the desired currency pair. ForexGen provides the trader with a factual changing quote stream. The prices can be changed more than three times at every second. Consequently the Market Orders will be maintained according to the current price the order was placed.
3. Specify your trade as "I would like to buy 5 lots of USD/JPY during the Market with a stop loss of 102.45 and a take profit of 102.62. . .".

Remark: The given price is un-negotiable. Traders have no permission to hang on the phone waiting for price changes. All phone calls are recorded to ensure the integrity of transactions.

Dealing Room Contact information

• Central Dealing Room Phone Number: 1 212 461 3279

Introducing Brokers With Forexgen

Introducing Brokers

Introducing Brokers may be individuals or institutions who gain their income from the commissions and/or rebates by introducing customers to ForexGen trading.

WHAT are the advantages of being an INTRODUCING BROKERS with ForexGen?

• Providing the most huge income sharing plan
• Providing several ways for our IB's to charge commission.
• ForexGen IB can also charge commission for each lot the traders execute.
• Moreover, ForexGen IB is able to increase the spread for all or certain clients and have ForexGen Investments rebate the difference.

In case the IB does not increase the spread or charge their clients a commission, ForexGen rebate the IB a minor predefined amount for every client's executed lot.
Commission is paid out every month.

Individualized service

ForexGen offers our IB's individualized service created according to the individual needs and specified business situation for each IB.
Our Introducing Broker program provides a highly organized program for individualized services and organizations in order to introduce their clients to the online foreign currency exchange market, moreover they will enjoy the benefits of being a part of the ForexGen family.

• Instant order execution.
• No dealing desk.
• Low spreads.
• Free qualified forex charting .
• Real time streaming news.

ForexGen main focus is on our client's profitability and satisfaction which increase their online forex trading life time. At ForexGen the trader has the ability to spend most of the time controlling and performing their business rather than troubleshooting.

The most competitive trading conditions:

• 2 pips spread on six currency pairs.

• Leverage of 200:1 leverage for accounts.

• Without maintenance margin, our services offer margin call and automatic closing of positions below the initial margin on weekdays for accounts with initial equity of up to $1 million US.

• The minimum account size with a 250 US has the ability to execute a lot of trading lots.

Qualified and familiar multilingual platform!

• Streamline dealing with no request for quote for up to 20 million.
• The ForexGen online Trading platform offers traders to do currency trading in pairs. We also allow trading Gold and Silver with the 'one click trading' mechanism.

White Labels With Forexgen

White Labels

Forex White Label partnership allows the trader a quick access to the online foreign currency exchange market.

ForexGen provides two types of trading White Label partnerships, a limited and a full solution. ForexGen different types of forex White Label partners are able to access ForexGen's trading platform entirely branded under each partner's unique company image and name. We provide a customizable online trading platform for the different types of the two White Label solutions.

Full White Label

We provide 'full White Label partnership' to match the needs of the regulated companies and organizations that have a legal authorization to hold clients' funds. Our online trading platform is the most qualified online trading software in addition to an experience based infrastructure, but the full White Label partner is responsible for all administrative work and of all contact with their clients, i.e. opening of accounts.

Limited White Label

Limited White Label partners are also offered to access our customized online trading platform but their customers have to open a direct forex trading account with ForexGen Investments. Consequently, limited White Label partners could be not regulated by a financial authority as they will not hold customers' funds. This service permits the customer to manage his trading actions freely without vast administrative paperwork.

WHAT are the advantages of being a WHITE LABEL PARTNER with ForexGen?

A Qualified and familiar online trading platform branded under each company name!

• Streamline dealing with no request for quote for up to 200 lots (20 million).
• Our online trading platform offers trading of 25 currency pairs also Gold and Silver with the 'one clicks trading' mechanism.
• Constantly updated real time prices.
• Real time charts with the most common indicators.
• Daily account statement.
• Recent technical analysis by Capital Management is provided each day to the mailbox in the ForexGen online Trading Platform.
• Streaming news quotes provided by AFX News.
• An attractive income sharing plan

Trading White Label enables our partners to charge their clients' commission for each traded lot.

They also have the ability to raise the spread for all or certain customers.

ForexGen offers a minor predetermined percentage for every closed lot traded by their customer in case that White Label partner does not raise the spread or charge their customers a commission.

Commission is paid out every month.

Individualized service

ForexGen white label trading offers our partner's individualized service created according to the individual needs and specified business situation for each IB.

White labeling enables you to access one of the two highly advanced ForexGen online Trading platforms according to the customer designation. This reduces your responsibility to provide a platform support and accounting personnel that is regularly required.

White Label trading service enables your customers to benefit from ForexGen advantages which revolutionize the retail foreign exchange industry.

• A qualified online trading platform that offers sophisticated forex charts, a large scale of indicators and trading mechanism , hedging feature, trailing stops that adjust pip by pip, real time streaming quotes and more!
• ForexGen trading services are provided without Dealing Desk which prevents the effect of any one on the prices and pip spreads
• Low spreads - 2 pip EUR/USD, 2 pips USD/JPY and 3 pips GBP/USD, USD/CHF, and EUR/JPY.
• ForexGen leverage could be 200:1 on standard accounts.

The margin requirements on all accounts are:

Account Equity (US Dollars)	Initial Margin	Maintenance Margin end of each weekday (before 23:00 CET)	Maintenance Margin on Friday at 23:00 CET & before holidays
Less than 25,000	0.5%	No minimum required. Accounts are only stopped out at the stop out level.	0.5%
25,000 to 1,000,000	1%	No minimum required. Accounts are only stopped out at the stop out level.	1%
1,000,000 to 5,000,000	2%	2%	2%
5,000,000 to 10,000,000	3%	3%	3%
Above 10,000,000	5%	5%	5%

Getting Started page

1. Send us E-mail for the application and information packet. whitelabel@ForexGen.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
2. Set up costs. The set up costs for the white label program is $10,000 USD. This is charged for the approval of the application and before the project scheduling.
3. Trading platform customization. The White label customization process is by creating a welcome page for your customers including the company name and logo.
4. Grace period. You are allowed to create your required trading volume (500 standard lots per month) or funds under equity ($300,000 USD) in course of three months in order to avoid the maintenance fee of $500 USD each month, which will be paid after the end of the third month

Favorable trading conditions

• 2 pips spread on six currency pairs.
• Leverage of 200:1 leverage for accounts of up to $1 million US.
• Providing online trading services without maintenance margin, margin call and no automatic closing of positions below the initial margin on weekdays for accounts with initial equity of up to $1 million US. The margin level have to be recognized Fridays at 23:00 CET and before public holidays.
• The minimum account size is $2,000 US which allows trading of mini-lots.

Money Manager With Forexgen

Money Manager

An individual who is responsible for the entire financial portfolio of another individual or another entity. A money manager receives payment in exchange for choosing and monitoring appropriate investments for the client.

Benefits of being a Money Manager with ForexGen:

• Providing three different commission sources.
• Weekly commission plan.
• Easy & fast commission withdrawals.
• Fixed percentage of the profits.
• P = k * D “P=Profit, k=Variable Parameter, D=Deposits”

The money manager gets a fixed percentage of the profit previously agreed upon with the client for managing the client funds as a bonus feature.

Individualized services:

ForexGen Money Manager’s services provide an extremely competitive program for managing client’s funds in order to introduce new clients to the Forex Market without having them to trade. The Money Manager will be gaining commissions from two fixed sources and a variable one based on the amount of deposits you are managing in your money manager account. Money Manager's client's account can be activated with the agreement of their clients. Moreover, they will be enjoying the benefits of being a ForexGen family member:

• Up-To-Date RSS news feed.
• Lowest spreads in the Forex Market.
• Tremendous amount of Technical Indicator.
• Fast order execution.

An Example for one of the Money Manager’s bonuses:

Deposit Amount (US Dollars)	Bonus	Added to
$50,000	$1,500	Master Account
$100,000	$3,000	Master Account
$250,000	$7,500	Master Account
$500,000	$15,000	Master Account
$1,000,000	$30,000	Master Account

The most competitive trading conditions:

• 2 pips spread on six currency pairs.
• Providing online trading services without maintenance margin, margin call and no automatic closing of positions below the initial margin on weekdays for accounts with initial equity of up to $1 million US. The margin level have to be recognized Fridays at 23:00 CET and before public holidays.
• Leverages up to 1:200 for accounts up to $1 million US.
• Liquidity and 24/5 availability are the characteristic factors of the Forex market compared with other financial markets.

Trading Support In Forexgen

Trading Support

Dealing Rooms

ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.

You are encouraged to contact the dealing room by phone in these situations:

• If you are not able to access the internet.
• Failing to receive a confirmation on an online order.
• Failing to connect to ForexGen server.

Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.

1. Your account number (visible in your Summary Report under ACID). While the User ID number is unverified.
2. Determine whether the order is a Market Order or a Limit Order and the number of units and the desired currency pair. ForexGen provides the trader with a factual changing quote stream. The prices can be changed more than three times at every second. Consequently the Market Orders will be maintained according to the current price the order was placed.
3. Specify your trade as "I would like to buy 5 lots of USD/JPY during the Market with a stop loss of 102.45 and a take profit of 102.62. . .".

Remark: The given price is un-negotiable. Traders have no permission to hang on the phone waiting for price changes. All phone calls are recorded to ensure the integrity of transactions.

Dealing Room Contact information

• Central Dealing Room Phone Number: 1 212 461 3279

Privacy Policy In Forexgen

Privacy Policy

Your privacy is important to us, and we know it's important to you. ForexGen respects each individual's right to privacy and is committed to safeguarding your privacy over the Internet. The Website Privacy Policy applies to your general use and browsing of the ForexGen Website; if you use our services please read Services Privacy Policy for information collection and use policies. The provisions of this notice apply to former customers as well as our current customers. This privacy policy statement is for you to understand how your personal information and other information at ForexGen will be treated as you use our Website.

The essence of our privacy policy can be captured by the following:

• We will never share your personal information without your permission.
• Aggregate demographic or statistical information that is not personally identifiable may be collected and shared at the discretion of ForexGen.

The following ForexGen Privacy Policy for the Website describes:

1. The types of information ForexGen collects from organizations or individuals that visit the ForexGen website
2. When and how ForexGen collects the information
3. Information about partner and advertiser Websites not controlled by ForexGen
4. The security of information controlled and maintained by ForexGen
5. Federal and international laws governing the ForexGen Website
6. Changes that may be made to this policy

1. Types of information ForexGen collects
Different information is collected for different purposes. To make an informed decision about how you would like to use the ForexGen Website, you should be aware of the different types of information we collect.

1. PERSONAL INFORMATION - During your Registration to the ForexGen Website, you are asked to voluntarily enter your name and email address for purposes such as, but not limited to, receiving mail notifications about ForexGen.com. Such personal information should include:

1. Application Information - Information you provide to us on applications and other forms, such as your name, address, birth date, social security number, occupation, assets, and income.
2. Transaction Information - Information about your transactions with us and with our affiliates as well as information about our communications with you. Examples include your account balances, trading activity, your inquiries and our responses.
3. Verification Information - Information necessary to verify your identity such as a passport or a driver's license. Examples also include background information about you we receive from public records or from other entities not affiliated with ForexGen. The USA Patriot Act requires us to collect information and take actions necessary to verify your identity.

1. DEMOGRAPHIC INFORMATION - We keep track of the domains from which people visit our Website. For legal and business reasons, we may track the country or zip code of the visitor. We analyze this data for trends and statistics, and for federal export law compliance when required. This information is analyzed at an aggregate level and is not considered personally identifiable.
2. STATISTICAL BROWSER INFORMATION - Like most Websites, ForexGen collects statistical data on the anonymous users of our Website, including:

1. The Internet Protocol (IP) address of the user's computer. This may or may not be associated with a particular Internet Service Provider (ISP).
2. The referring URL, if any. This is the page that linked you to our Website or pages within our Website.
3. The browser software identification. This provides the brand and version of the browser software used by the anonymous user while viewing our Website. This is not considered personal information.

2. When and how ForexGen collects information
Whether or not we use it, we want you to know when the information described above is collected so you can make an informed decision about how you use our Website.

1. WHEN YOU VISIT OUR WEBSITE, we collect statistical and demographic information from the ForexGen Website that is typically collected by most Websites.
   

1. LOG FILES - We use IP addresses to analyze trends, administer the site, track users' movement through the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
2. COOKIES - A cookie is a piece of data stored on your hard drive containing personal information. Cookies may also be used to auto-log you into your account, as well as store and authenticate your username and password. Cookies are linked to your personal information so you may not have to log in and enter a password more than once, thereby saving time while on our site. Accepting cookies is strictly voluntary; if you reject the cookie, you may still use our site. The only drawback is that you will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Rejecting cookies is done through your browser settings on your personal computer.

1. WHEN YOU REGISTER A USER ACCOUNT IN OUR WEBSITE - In order to use the personalized features within the Web-based ForexGen Guide, you may be asked to complete the registration form. During registration, you may be requested to voluntarily provide your contact information (such as name and email address). ForexGen will only collect the information that you voluntarily submit, and will use such information only for specific information/services requested. If the requested information requires disclosure of personal information to third parties, ForexGen will only do so with your permission.

3. Information about partners and advertiser websites
The ForexGen Website contains links to many other Websites, including through banner advertisements and marketing programs with third party business partners. Some of our business partners use cookies on our site (advertisers, for example) to determine the effectiveness of a promotional campaign or advertisement. We do not allow our business partners to collect personal information about our customers without prior customer consent. At the same time, ForexGen is not responsible for the content or the privacy policy or practices of any other Websites or for the actions of the companies responsible for those Websites. Please review the privacy policies of these Websites before providing them with any personal information.

4. The security of information controlled and maintained by ForexGen
We have taken steps to avoid the loss, alteration or misuse of the information you provide us. When you submit sensitive information through the Website, your information is protected both online and offline. That is because ForexGen uses Secure Socket Layer (SSL) encryption technology in order to protect certain information that you submit. This type of technology protects you from having your information intercepted by anyone other than ForexGen while it is being transmitted to us. We work hard to ensure that our websites are secure and that they meet industry standards. We also use other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers) and access control mechanisms to control unauthorized access to systems and data.

1. Sharing Information with Our Affiliates
   In some cases we need to share your information with our affiliates and not with third parties. We may share personal information described above with our affiliates for business purposes, such as servicing customer accounts and informing customers about new products and services , and as permitted by applicable law. Our affiliates may include companies controlled or owned by us as well as companies which have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address and account information. Our affiliates maintain the privacy of your information to the same extent ForexGen does in accordance with this Policy.
2. Sharing Information with Third Parties
   We assure you that ForexGen does not disclose your personal information to third parties, except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with ForexGen, including those that provide professional, legal, or accounting advice to ForexGen. Non-affiliated companies that assist ForexGen in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services and only for the purposes that ForexGen dictates.
   We may also disclose your personal information to third parties to fulfill your instructions or pursuant to your express consent. We want you to know that ForexGen will not sell your personal information
3. Regulatory Disclosure
   Under limited circumstances, ForexGen may disclose your personal information to third parties as permitted by, or to comply with, applicable laws and regulations. For example, we may disclose personal information to cooperate with regulatory authorities and law enforcement agencies to comply with subpoenas or other official requests, and as necessary to protect our rights or property. Except as described in this privacy policy, we will not use your personal information for any other purpose unless we describe how such information will be used at the time you disclose it to us and obtain your permission.
4. Opt Out
   You are not required to supply any of the personal information that we may request. However, failure to do so may result in our being unable to open or maintain your account or to provide services to you. While we make every effort to ensure that all information we hold about you is accurate, complete and up to date, you can help us considerably in this regard by promptly notifying us if there are any changes to your personal information.
   
   If you do not wish to have your personal information disclosed to third parties as described in this Policy, please contact us via e-mail at:
   
   compliance@ForexGen.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
   
   or send your request to:
   
   

   Official Contact:
   Phone: +1 212 4613 279
   Document scans to be sent to compliance@ForexGen.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

5. Changes to this privacy policy
ForexGen may make changes to the privacy policy from time to time. When we do, changes will be reflected directly and immediately in this document so our clients are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify clients by email. Clients will have a choice of whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. We encourage you to review our privacy policy whenever you visit the ForexGen Website. In the event of an acquisition, bankruptcy sale or other change in ownership of ForexGen, collected information may be transferred or disclosed to the acquiring party.

Customer & Trading Support in ForexGen

Customer & Trading Support

ForexGen Customer Service seeks to achieve the highest level of customer satisfaction.

ForexGen online trading services are available 24 hours a day from Sunday at 6:00pm EST to Friday at 2:00pm EST to support and offer the help needed by all ForexGen's clients through answering any questions they may have.

ForexGen provides full time assistances to support clients during the usage of ForexGen platform, whenever our clients face any problems during downloading or installing the platform ForexGen experienced stuff will help to overcome it.

ForexGen provides clients with full scale demonstrations and help for the technical issues.

Clients can contact ForexGen by using on of the following methods:

Global Phone Number.

Phone number: +1 212 4613 279

Dealing Rooms.

ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.

You are encouraged to contact the dealing room by phone ONLY in these situations:

• If you are not able to access the internet.
• Failing to receive a confirmation on an online order.
• Failing to connect to ForexGen server.

Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.

1. Your account number (visible in your Summary Report under ACID). While the User ID number is unverified.
2. Determine weather the order is a Market Order or a Limit Order and the number of units and the desired currency pair. ForexGen provides the trader with a factual changing quote stream. The prices can be changed more than three times at every second. Consequently the Market Orders will be maintained according to the current price the order was placed.
3. Specify your trade as "I would like to buy 5 lots of USD/JPY during the Market with a stop loss of 102.45 and a take profit of 102.62. . .".